Privacy Policy
Effective Date: 13 July 2026
Privacy Policy
Pretoria Plumbers (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for plumbing services.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
When you use our website, we may collect information including:
Your name
Phone number
Email address
Information you provide through our contact form
Information you provide when contacting us via WhatsApp or telephone
Technical information such as your IP address, browser type, pages visited, and general website usage through analytics tools
How We Use Your Information
We use your information to:
Respond to enquiries and quote requests
Arrange plumbing services
Communicate regarding your enquiry
Improve our website and customer experience
Maintain the security of our website
Comply with applicable legal obligations
We only collect information that is necessary to provide our services.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted service providers or plumbing professionals where necessary to respond to your enquiry or deliver the requested service.
We may also disclose information where required by law.
Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic, and enhance website performance.
You may disable cookies through your browser settings, although some website features may not function correctly.
Google Analytics
We may use Google Analytics or similar analytics services to understand how visitors use our website. These services may collect anonymous usage information such as pages visited, device type, and time spent on the website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Data Security
We take reasonable measures to protect the personal information you provide against unauthorised access, loss, misuse, or disclosure. However, no method of transmitting information over the internet is completely secure.
Your Rights
Subject to applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information where applicable.
Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on this website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.